Our policy lasts 7 days. All our products are eligible for 7 day returns from the date of delivery. If 7 days have gone by since your order delivery date, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To raise a return/refund request, Contact us at firstname.lastname@example.org within 7 days after the order has been delivered. Please let us know the reason of return/refund request along with proofs i.e pictures or videos in case of faulty/damaged goods. We will verify your request and send you a Return/Refund ID.
DO NOT SEND THE PRODUCTS BACK DIRECTLY WITHOUT CONTACTING US FIRST AS THE RETURNS/REFUND WILL BE REJECTED.
All Returns must be sent back to the warehouse the original shipment came from.
Shipments from our US/EU warehouses need to be returned to the respective warehouse.
Shipments from our Chinese (CN) warehouse need to be returned to the China warehouse.
Return address will be provided once your return request is confirmed by our team. Any return shipping fee (postage cost) need to be paid by the customer.
FREE Promotional products (Shipping & handling charges only) are NOT eligible for returns. We cannot accept your return/refund request for FREE (ONLY SHIPPING CHARGES) products. Shipping charges are non refundable under any circumstances.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery is not eligible for returns/refund.
We will not be able to cancel your order in any circumstance once the order is confirmed. You will have to open a return request after you receive the items.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then it will be processed and the refund amount will be credited back automatically to your credit card or original method of payment, within 7-14 Business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
Please NOTE: DO NOT SEND ANY ITEM DIRECTLY TO THE BELOW ADDRESS WITHOUT CONTACTING US FIRST.
1309 Coffeen Ave
Sheridan, WY 82801
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
11923 NE Sumner St
Portland, Oregon, 97220, USA
(SEND ONLY AFTER CONTACTING US AND CONFIRMING YOUR RETURN REQUEST OR YOUR RETURNS WILL BE REJECTED. WE WILL NOT BE RESPONSIBLE FOR THAT)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SECTION 21 - SHIPPING TIMES
Shipping times may vary and it may take up to 45 business days for orders to arrive due to rare occasions like holidays and unexpected natural and political events.
By making a purchase on this website you agree to not file a chargeback or a dispute for any reason within 45 business days of making a purchase.
You agree to send us an email to email@example.com to resolve any payment issues you may encounter with us and you agree to wait 45 business days before contacting your bank, payment transaction processor or payment gateway to file a chargeback or a dispute.
You agree to be liable for damages and business losses due to chargebacks or disputes made by you within 45 business days of your purchase and you also agree to appear in small claims court and be liable for our attorney's fees.
If your order or products fail to arrive and you have evidence that you've reached us via the email mentioned above and we did not get back to you or help you with a return or a refund request within 45 business days of your purchase, you may file a dispute or a chargeback with no liability.